How to Use Dumpling AI’s Get Google Reviews Endpoint in Make.com

In today’s competitive landscape, customer feedback is a goldmine for businesses looking to enhance their services, monitor their reputation, or gain insights into competitors. The Get Google Reviews module in Dumpling AI simplifies this process by providing detailed reviews from Google. This tool retrieves ratings, reviewer profiles, timestamps, and even business owner replies, enabling businesses to analyze customer sentiment effectively. Whether you’re managing your brand or conducting competitor research, this module offers structured, actionable insights to help you stay ahead in the market.

Understanding the API

Endpoint

• URL: POST /api/v1/get-google-reviews

Headers

• Content-Type: application/json
• Authorization: Bearer <API_KEY>

Request Body Parameters

1. keyword (Optional): Business name or search term for review retrieval.
2. cid (Optional): Google CID (Client ID) for specific business reviews.
3. placeId (Optional): Google Maps Place ID for specific business reviews.
4. reviews (Optional): Number of reviews to fetch (default: 10).
5. sortBy (Optional): Sorting order for reviews (“relevant”, “newest”, “highest_rating”, “lowest_rating”).
6. language (Optional): Specify the language for the reviews (default: “en”).
7. location (Optional): Contextual location for review searches.

Note: At least one of keyword, cid, or placeId must be provided.

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Step-by-Step Guide to Set Up in Make.com

Step 1: Add the HTTP Request Module

1. Open your scenario in Make.com.
2. Drag and drop the HTTP Request module.

Step 2: Configure the HTTP Request Module

1. Method: POST.
2. URL: Enter the endpoint:
   https://app.dumplingai.com/api/v1/get-google-reviews.
3. Headers:
   • Content-Type: application/json.
   • Authorization: Bearer <Your_API_Key>.

Step 3: Run the Scenario

1. Click Run Once to test the module.
2. Verify the response, which includes:
   • Business Information: Name, address, rating, and more.
   • Review Details: Reviewer profiles, review text, images, and timestamps.

Outputs and Applications

Outputs

1. Business Metadata: Title, address, rating, reviews count, and more.
2. Reviews:
   • Reviewer Name: The profile name of the reviewer.
   • Review Text: The full review content.
   • Rating: Star rating given by the reviewer.
   • Timestamp: When the review was posted.
   • Owner Reply: Response from the business owner, if any.

Applications

1. Customer Sentiment Analysis
   • Understand customer feedback to improve services.
   • Analyze review trends to identify strengths and weaknesses.
2. Competitor Research
   • Study reviews of competitors to identify their areas of success and shortcomings.
3. Reputation Management
   • Monitor and manage reviews for your business to enhance online reputation.
4. Market Insights
   • Identify customer preferences and trends across different locations.
5. Lead Generation
   • Use positive reviews to find high-demand businesses or services for partnerships.

Conclusion

The Get Google Reviews module is more than just a tool for fetching customer reviews, it’s a gateway to understanding customer behavior, improving services, and staying competitive. By integrating it into Make.com, you can automate the process of review analysis, gain actionable insights, and make data-driven decisions. Start leveraging customer feedback today to build stronger strategies, enhance your offerings, and drive growth for your business.